Is same-day delivery possible?

Ljubljana and surroundings (up to 15 km): order by 3:00 PM → same day. Cost: €9.90.

Main/larger cities in Slovenia: order by 10:00 AM → delivery after 4:00 PM the same day.

Smaller towns: same-day delivery is not possible, except for classic bouquets with prior notice.
Before ordering, check delivery options: Hitra pošta Slovenije → Delivery times (sending from: 1000 Ljubljana + desired location).

How long does delivery take?

Order by 3:00 PM (working day) → next working day throughout Slovenia, without exception.
Saturday by 11:00 AM → delivery of fresh bouquets only to main cities.
Sundays and holidays: occasionally only Ljubljana by arrangement (by Friday until 6:00 PM).

Can I specify a delivery time?

Unfortunately, a specific time cannot be selected. Deliveries take place between 8:00 AM and 7:00 PM. For special requests in Ljubljana, please contact us at least one day in advance: +386 40 55 77 67 · info@ninainvalentin.si

What if the recipient is not at home upon delivery?

We leave a notice for collection/redelivery. In Ljubljana, we call the recipient in advance.

Do you deliver to hospitals/maternity wards?

Yes. Please check in advance whether fresh flowers are accepted in the ward. Ljubljana ward is not accepting fresh flowers.

How will my gift or bouquet be delivered?

Bouquets: freshly prepared, wrapped in gift paper; in Ljubljana and surroundings, optionally in a paper bag with a glass jar with water and nutrients. Cost: €6.90.
Gifts & arrangements: in custom-made decorative transport boxes, with a personal message, nutrients, and care instructions. Everything arrives elegantly and safely.

Do you ship internationally?

Yes, we arrange delivery worldwide.

Larger cities: same day if you place your order by 10:00 AM.

Smaller towns: please place your order at least 2 days in advance.
Send your order to info@ninainvalentin.si
(include your first and last name, address + local phone number, chosen arrangement, date, bouquet amount). We will send you an offer after receiving the information. Delivery cost: €19.90.

What is the delivery cost?

Ljubljana & Slovenia (during the week): €9.90
Ljubljana (Sundays & holidays): €19.90
International delivery: €19.00
Delivery coordination worldwide: €25.00
Redelivery: if the recipient is not at home → additional charge of €9.90.

How do I check the delivery status?

Write to info@ninainvalentin.si
and include your order number. You will receive a confirmation e-mail after delivery.

Can I choose a delivery date?

Yes. You select the date in the calendar during the purchase.

Can I order from abroad?

Yes, we accept payments with major credit cards and via PayPal. Billing in EUR.

Do I have to create an account?

No. Purchase as a guest is available. By registering, you save addresses, track order history, and take advantage of benefits.

How do I know if my order is successful?

You will receive a confirmation email with the order number.

How do I change or cancel my order?

Contact within 1 hour of placing the order: +386 40 55 77 67 · info@ninainvalentin.si

Promotional code – how do I use it?

Enter the code on the Shopping Cart Summary page and click Apply. One code is valid per order.

Which cards do you accept?

Visa, Mastercard, American Express, debit cards, and PayPal.

Is the payment secure?

Yes. Payments are encrypted (128-bit SSL). Processing: Stripe, PayPal.

Can I include a greeting/condolence message?

Yes. We print the message on high-quality paper and include it in an elegant envelope. Anonymity is possible (indicate this during purchase). 

How does it work?

For every €1 you receive 5 Rosy Points. 100 points = €1 discount (≈ 5% refund).
Redemption after total purchases over €200. Points can partially or fully cover the purchase (on ninainvalentin.si; not redeemable for cash; non-transferable).

Phone orders & account?

You can’t receive points for phone orders. We recommend registration for automatic crediting.

Packaging & Contents

Hand-packed in premium gift boxes, protected in a transport box or gift bag (Ljubljana). Cost € 6,90.
Contents can be customized by arrangement. We include your message.

Delivery

Within Slovenia on the day you choose; in the EU/world usually 1–6 days. 

Why are some flowers closed?

For protection during transport and longer freshness.
Flowers travel in dedicated boxes/bags that prevent damage.

Information

Phone: +386 40 55 77 67 (Mon–Sat 8:00 AM–4:00 PM, CET)
Email: info@ninainvalentin.si
Location: Celovška cesta 106, Ljubljana (opposite Kino Šiška, next to the Sony ACS store).

Complaints

We always strive for perfection. If anything is wrong, please write or call in 24 hours. We respond the same working day (up to 3 working days during peak times like Valentine’s Day, Women’s Day and Mother’s Day).