Frequently asked questions - faq

Is it possible to deliver the same day after I place the order?

LJUBLJANA and the surrounding area up to 15 km – if you order by 5:00 p.m., delivery is possible on the same day.

MAIN / MAJOR CITIES IN SLOVENIA – if you order by 10:00 a.m., the order will be DELIVERED after 4:30 p.m.

Check the possibility of delivery to the desired place on the same day (if the order is placed before 10:00 a.m.) on the website posta.si, tab DOSTAVNI CASI HITRE POSTE / enter the place of delivery: 1000 Ljubljana and the desired place for the delivery of the gift.

SMALL CITIES ACROSS SLOVENIA – delivery is not possible on the same day, except for classic bouquets by prior arrangement by telephone.

Where can you deliver to?

We can ship your order to any postal address in Slovenia if you order online on the working day one day in advance till 3 p.m..

How much does delivery cost?

All our gifts are sent by express courir service or hand-delivered for € 9.90. 

Can you deliver same day?

Same-Day Delivery is available in most areas when placed by 10.30 a.m., Monday to Friday and 10:00 on Saturday (Saturday upon request in advance).

Can I specify a time for delivery?

Unfortunately, we are unable to specify a time for delivery, deliveries can take place between 8 a.m. and 7 p.m., during busy periods please allow for deliveries to be made outside of this time frame. Please call or e-mail us for special delivery times in Ljubljana city at least one day in advance: +386 40 55 77 67 or info@ninainvalentin.si .

What if the recipient is out at the time of delivery?

If the recipient is not at home at the time of delivery then a note will be left with details of how the item can be collected or redelivered. We also call recipient before delivery in order to ensure the order is delivered.

Do you deliver to hospitals?

Yes we can deliver to hospitals, but please check in advance that the hospital will allow fresh flowers to be delivered to the wards. Items will usually be delivered to the hospital’s mailing room and distributed internally from there.

How will my gift be delivered?

All items are sent in custom made boxes to protect them during transit. The flowers will be securely packed inside along with the personal message card, flower food and care instructions. Flowers and gifts delivered in Ljubljana and surroundings are wrapped in a gift paper and delivered in the paper bag.

How can I check my item has been delivered?

We can track your order once it has been scanned at the delivery depo or handed over to the city courier. You will receive an e-mail when the delivery has been made. During busy periods please allow for delivery confirmations to be made next day.

How long will it take for my gift to be delivered?

For orders placed with our tracked delivery options, or our next day courier service, your gift will arrive the date after it has been dispatched on the day of your choosing. Please note on orders placed using our tracked delivery service via Express courier service, there is a chance your order may arrive the day after if you haven’t placed your order on time.

Can you arrange the delivery for other countries?

We accept orders for the delivery of gifts and mourning arrangements for all countries of the world. Delivery is possible on the same day if you place the order by 10:00 a.m. You can send the order with the name and surname of the recipient (or the deceased), address, contact phone number and desired delivery date to the e-mail address: info@ninainvalentin.si) and we will send you an offer.

Do you have a special wish? No problem at all! You can call us on 040 55 77 67 or send us an e-mail to info@ninainvalentin.si and we will do our best to surprise someone even if he or she is on the other side of the world.

Can I choose a delivery date?

Yes, you can order online for any date in advance. When in the checkout stage you will reach a calendar showing available delivery dates. Advance orders will be stored in our computer system until the required dispatch date.

Can I order from overseas?

Yes, you can order online with most credit/debit cards from around the world. All payments will be in EUROS and converted to your own currency at a rate set by the bank that issued your card.

Do I have to create an account with you?

No, we have a ‘Just Checkout’ service where you can place an order without registering with us. If you wish to store delivery addresses and view your order history then you will need to create an account with us.

Has my order been successful?

If your order is successful you will receive an automated email from Nina & Valentine containing your order number and confirming the order details.

How do I cancel or amend my order?

Please contact us as soon as possible via email or telephone if you wish to cancel or amend an order. Unfortunately you cannot do this via your account online.

I have a promotional code, how do I use it?

After you have placed your order and clicked continue you will reach the ‘basket summary’ page, where you can enter your code in to the promotion code box and click ‘apply code’. The page should reload and show the discount/offer in the basket. Please note, promotional codes are not valid on subscriptions.

Can I use more than one promotional code?

No, unfortunately customers are only permitted to use one promotional code per order.

Which cards do you accept?

We can accept most credit/debit cards from around the world including Visa, Visa Debit, Mastercard, Mastercard Debit, Visa Electron, American Express. We also accept payment by PayPal.

Can I pay with Amex?

Yes, we accept American Express cards.

Can I pay with PayPal?

Yes, we accept payment by PayPal. Just proceed to the checkout as normal and choose the PayPal option when asked to select a card type for payment.

I have a foreign card, can I still order?

Yes, you can order online with most credit/debit cards from around the world. All payments will be in EUROS and converted to your own currency at a rate set by the bank that issued your card.

Is the payment secure?

All payments are encrypted to the maximum strength supported by the users browser using 128bit SSL. We use the following companies to process online payments; Stripe and PayPal.

Can I include a message?

Yes, all orders include a personal message and this can be entered at the checkout. Your message will be printed on a standard Nina & Valentine greetings card (€1.90). Please remember to include your name on the message as this will not automatically be included.

Where will the message be located?

The message will be included in the box with your flowers.

Will my message by anonymous?

The only information sent with the gift is the personal message. We don’t pass on any other details at all and don’t send out an invoice or receipt, just the email confirmation. We are bound by the Data Protection Act not to reveal your personal details.

How long can my message be?

The personal message has no limit.

What is your phone number?

From Slovenia you can call us on 040 55 77 67. From outside Slovenia dial +386 40 55 77 67. Phone lines are open 08:00 – 17:00 UTC +1 / Central European Time (CET) Monday to Saturday. We are closed on Sundays and bank holidays.

What is your email address?

Our email address is info@ninainvalentin.si

What is your address?

Nina & Valentine flower shop, Celovska cesta 106, 1000 Ljubljana, Slovenia.

I would like to make a complaint

We take great care to ensure all flowers and gifts leave us in peak condition. If you are in any way disappointed with our service please contact our customer services by telephone on +386 40 55 77 67 or email us at info@ninainvalentin.si. We aim to respond to all customer service enquiries within one working day and resolve all complaints within three working days.

Can I be removed from your mailing list?

If you wish to be removed from our postal mailing list, please email info@ninainvalentin.si with your full address as shown on the brochure you have received or call +386 40 55 77 67. To be removed from our email mailing list please email info@ninainvalentin.si with your request making sure you include your email address.

Do you have an affiliate scheme?

Yes we do, we use an affiliate network, Affiliate Window to handle our affiliate scheme. We offer a commission rate starting at 8% and going up to 10% depending on sales levels for orders originating on your website. For more information please email us at info@ninainvalentin.si.

Do you offer business/corporate accounts?

Yes we do. We offer a variety of different services for businesses and other organisations – ranging from Employee/Member Discounts to Customer Apology Schemes. For more information please visit https://ninainvalentin.si/en/product-category/occasions/business-partners/ or email info@ninainvalentin.si or call us on +386 40 55 76.

When will my next bouquet be sent?

To view all past and future orders, simply log-in to your online account and click on ‘Order History’.

Can I change the details on one of my orders?

If you would like to change your message for subsequent deliveries or alter a delivery date, call us on +386 40 55 77 67 or email info@ninainvalentin.si.

When will payment be taken for each bouquet?

Payment will be taken 4 working days before the next bouquet is due to be dispatched.

Will I be informed when payment has been taken?

Yes, we will send you a confirmation email once payment has been received.

Can I add extra gifts with my monthly deliveries?

Unfortunately extra gifts cannot be added when purchasing monthly flower gifts.

Can promotional codes be used on monthly flower gifts?

As our monthly flower gifts are already discounted, promotional discount codes cannot be used.

Can I redeem Rosy Points on monthly flower gifts?

Unfortunately, Rosy Points cannot be redeemed on Monthly Flower Gifts, but every payment will earn you more Rosy Points.

When will Rosy Points be added to my account?

Your accrued Rosy Points will be added when payment is taken for each bouquet.

Can I extend my subscription gift?

Yes, when your final payment has been taken you will be sent an email with the option to repeat your monthly flower gift.

Can I cancel my monthly subscription gift?

It is no problem to cancel your flower gift at any time. Simply contact us 5 working days prior to the flowers being sent.

When will my next bouquet be sent?

To view all past and future orders, simply log-in to your online account and click on ‘Order History’.

Can I change the details on one of my orders?

If you would like to change your message for subsequent deliveries or alter a delivery date, call us on +386 40 55 77 67 or email info@ninainvalentin.si.

When will payment be taken for each bouquet?

Payment will be taken 4 working days before the next bouquet is due to be dispatched.

Will I be informed when payment has been taken?

Yes, we will send you a confirmation email once payment has been received.

Can I add extra gifts with my monthly deliveries?

Unfortunately extra gifts cannot be added when purchasing monthly flower gifts.

Can promotional codes be used on monthly flower gifts?

As our monthly flower gifts are already discounted, promotional discount codes cannot be used.

Can I redeem Rosy Points on monthly flower gifts?

Unfortunately, Rosy Points cannot be redeemed on Monthly Flower Gifts, but every payment will earn you more Rosy Points.

When will Rosy Points be added to my account?

Your accrued Rosy Points will be added when payment is taken for each bouquet.

Can I extend my subscription gift?

Yes, when your final payment has been taken you will be sent an email with the option to repeat your monthly flower gift.

Can I cancel my monthly subscription gift?

It is no problem to cancel your flower gift at any time. Simply contact us 5 working days prior to the flowers being sent.

Why do some flowers arrive still in bud?

This is mainly to protect the flowers from being damaged whilst in transit. Certain flowers (such as Carnations, Lilies and Tulips) are sent directly from our growers still in their bud stage, and to prevent any further damage to the flowers whilst in transit we try to keep them in the same stage as when they arrived until they reach your recipient. This is also beneficial for the recipient as it means that they will be receiving the freshest flowers possible and will be able to enjoy them for much longer.

How are the flowers protected whilst in transit?

All of our arrangements are sent in specially designed boxes, with a range of sizes to fit each bouquet. These boxes ensure that the flowers are as snug as possible whilst out for delivery – the way the boxes are designed means that the flowers won’t be able to move around whilst in transit, which can cause damage.

Why are certain bouquets not arranged when they are received?

Some of our smaller boxes are designed for the flowers to be packaged in a way that completely protects them, but means they are more likely to incur damage if arranged. With bouquets delivered in these boxes we find that the flowers are safer if we do not professionally arrange them before we pack them. We shoot our bouquets in full bloom to show how lovely they will look when they are fully open and arranged in a vase.