General terms and conditions for this online store have been prepared in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and international codes for e-commerce.
General terms and conditions address the online store functioning, user rights and business relationship between the provider and the customer.
With the confirmation of the order the user is familiar with the general terms and conditions, the protection of personal data and legal notice.
Prices of goods in the online store are listed in Euros (€) and include a 9.5% or 22% VAT (value added tax), unless expressly provided otherwise.
The prices stated at the time the web order is placed shall apply. The stated prices are final prices, i.e. they include the statutory VAT applicable at the time, and any other price components or dispatch costs as stated during the order transaction.
Despite enormous efforts to ensure that the information is most up to date and accurate, it may happen the price listed is wrong. In this case, or in the event the price of the product changes during processing the order, customer service will enable you to cancel your order, and will also offer a solution to achieve a mutual satisfaction.
Purchase agreement between the provider and the customer is concluded at the moment when the customer confirms the order. From that moment, all prices and other terms are fixed and apply to the provider and the customer.
Information about your order is stored on ‘www.bucketoflove.eu’. It’s available for all users in their own account (access via the Internet) or in the Memento vivere, d.o.o. database. The buyer may obtain a purchase agreement (order) in Slovenian language.
The buyer is responsible for the information given in the order process. When ordering, specify the required customer information (address, telephone number) of the person to whom the goods are delivered, delivery time and a personal message (greeting). Provider shall not be liable for any errors in delivery due to an incorrect address. If the customer needs an original invoice via mail, please let us know by e-mail to firstname.lastname@example.org.
Corrections or additions to orders can be sent by e-mail to email@example.com or by phone +386 51 452 452.
ABSOLUTION OF RESPONSIBILITY
Provider shall use its best efforts to ensure currency and accuracy of the information published on its pages. Nevertheless, the product properties (color, additional products for flower arrangements), delivery or price change so rapidly, that the provider cannot correct the information on the website. In such case, the buyer will be informed about the changes and will be able to cancel or change the order.
Although the provider tries to provide accurate pictures of products, all photographs should be taken as symbolic. Photos do not guarantee product features.
The online store is owned by Memento vivere, d.o.o., which also operates the online store. Contents published in the online store are the property of Memento vivere, d.o.o. and its contractual partners and can be used for non-commercial purposes, but they must obtain all warnings about copyright and may not be copied, reproduced or otherwise distributed without the permission of Memento vivere, d.o.o.
Sometimes we can not guarantee a complete accuracy and reliability of all published data. All warnings will be taken seriously and the information published will be corrected promptly.
We accept no responsibility for any consequences resulting from the use of information published in this online store or its temporary failure.
We reserve the right to change the content daily, any errors in prices and written text. By using the online store the buyer accepts the conditions described and agrees with them.
COMPLAINTS AND DISPUTES
The provider respects the existing consumer protection laws. The provider shall make every effort to comply with their duty to establish an effective system for dealing with complaints and designate a person, which, in the event of a problem, will help the customer either by phone or e-mail. The complaint can be submitted via e-mail firstname.lastname@example.org or mail address Memento vivere, d.o.o., Mucherjeva Ulica 9, 1000 Ljubljana.
The provider will confirm receiving the complaint within five working days and notify the customer about how long it will be dealt with and keep them informed throughout the process.
The provider acknowledges that an essential feature of consumer dispute, as far as solving the case, is the mismatch between the economic value of the claim and costs incurred in resolving the dispute. This is also a major reason why the consumer does not initiate proceedings before the court. Therefore, the provider seeks their best to resolve any disputes amicably.
It is prohibited to sell alcoholic beverages to minors. The buyer must be over 18 years old. Otherwise, the provider shall immediately withdraw from the contract.
Health minister warns: Excessive alcohol consumption is bad for your health!