💯 Satisfaction Guarantee
🌷 Our Promise
At Nina & Valentin, we strive to ensure that every bouquet we deliver is perfect — fresh, beautifully arranged, and delivered on time.
Our team of experienced florists creates each arrangement with care and passion, expressing warmth, gratitude, and emotions for life’s most meaningful moments.
Your satisfaction means everything to us, which is why we are committed to making every delivery seamless — from placing the order to the moment the flowers reach the recipient.
💬 Not completely satisfied with your order?
Despite our best efforts, mistakes can occasionally happen. If our service does not meet your expectations, we take it personally.
If you are not fully satisfied with your order, please contact us via:
📧 email: info@ninainvalentin.si
💬 live chat on our website, or
📞 our customer support phone number.
Our team will be happy to resolve the issue quickly and efficiently, especially if the error occurred on our side.
🕗 Important: Any feedback or complaints must be submitted within 8 hours of receiving the bouquet.
📦 Important Information
Our 100% Satisfaction Guarantee applies to all aspects under our direct control and does not cover circumstances beyond our influence (e.g. courier services or incorrectly provided delivery details).
The guarantee does not apply in the following cases:
-
incorrect or incomplete recipient address,
-
delivery refusal by the recipient,
-
unsuccessful delivery attempts,
-
delays caused by logistical or weather-related conditions.
Once an order has been dispatched, changes to the delivery address are no longer possible.
🔁 Refunds, Replacements & Redelivery
Refunds or replacement deliveries are handled individually after verification with the delivery service, which may take up to 7 business days.
If an order is not delivered on the selected date, we will:
In case of a delay exceeding 3 business days from the selected delivery date, the delivery fee will be refunded.
For remote locations, delivery time may be extended by one additional business day.
🌸 Not satisfied with the quality?
If a bouquet arrives in unsatisfactory condition, we will gladly send a replacement.
For faster resolution, please send us a photo of the bouquet within 3 days of delivery to help clarify the situation.
ℹ️ Additional Information
If we are unable to fulfil an order, we will arrange a full refund or reschedule the delivery for a later date.
If an incorrect bouquet is delivered by mistake, we will immediately send the correct one. In such cases, we may request a photo to verify the delivered item.
Individual flower substitutions may occur due to seasonal availability; however, suitable replacements of equal value and style will always be used.
Complimentary items (e.g. cards, vases, chocolates) are subject to availability.
Any issues with an order must be reported within 8 hours of delivery.
All forms of compensation will be issued as store credit to your customer account.
🕘 Customer Support Hours
Our customer support team is available:
Monday – Friday: 9:00 AM – 4:00 PM
All messages will be handled during these hours.
💛 Our Goal
Every bouquet we create tells a personal story — we want each recipient to feel the emotion behind your gift.
If anything does not go perfectly, we will do everything possible to make it right.
Your trust and satisfaction are our greatest values. 🌹